TERMS & CONDITIONS

 

These Terms & Conditions apply to the use of www.thestorybook.my and to the purchase of tickets, registration for programmes and participation in activities organised by The Story World Sdn Bhd (“THE STORY BOOK”, “we”, “us” or “our”).

By using our website, purchasing a ticket or registering for a programme, you agree to these Terms & Conditions.

 

1. Ticket Purchases & Registration

• All ticket purchases and programme registrations are subject to availability.

• Please ensure that all information provided during registration or purchase is accurate.

• Tickets and registrations are valid only for the event, programme, date and time stated at the time of purchase.

• Tickets may not be resold for commercial purposes without our prior approval.

• Parents or guardians are responsible for providing accurate information relating to participating children.

 

2. Payments

• All prices are stated in Malaysian Ringgit (RM), unless otherwise indicated.

• Payment must be completed through the payment methods provided on our website.

• Payments may be processed through third-party payment providers, including Stripe, Chips, Hitpay, Betterpay and may also involve Ecwid.

• A booking or registration is considered confirmed only after successful payment and/or confirmation from THE STORY BOOK.

 

3. Cancellations & Refunds

Unless otherwise stated for a specific event or programme:

• Ticket purchases and programme fees are non-refundable and non-transferable once payment has been made.

• Requests to change a booking may be considered at THE STORY BOOK's discretion and subject to availability.

• If THE STORY BOOK cancels an event or programme, we will inform affected customers and provide an appropriate refund, credit or alternative arrangement where applicable.

 

4. Changes to Events & Programmes

THE STORY BOOK reserves the right to make reasonable changes to:

 

• Event dates or times;

• Venues;

• Programme schedules;

• Performers, teachers or facilitators; and

• Programme content.

 

We will make reasonable efforts to inform registered participants of significant changes.

 

In circumstances beyond our reasonable control, including severe weather, venue issues, government restrictions, public emergencies or other unforeseen circumstances, THE STORY BOOK may postpone, relocate or cancel an event or programme.

 

5. Children & Parental Responsibility

Our programmes are designed for children and families. Parents or legal guardians are responsible for:

 

• Providing accurate information about participating children;

• Ensuring that children arrive and are collected as required;

• Informing THE STORY BOOK of any relevant information necessary for the child's safe participation; and

• Supervising children where parental supervision is required for the particular event.

 

Unless specifically stated otherwise, participation in a programme does not transfer parental or guardian responsibility to THE STORY BOOK.

 

6. Photography & Video Recording

• Photography and video recording may take place during THE STORY BOOK's events, workshops, performances and programmes.

• Images and recordings may be used by THE STORY BOOK for documentation, publicity, marketing and promotional purposes, including on our website, social media and other communication channels.

 

7. Website Content

• All content on our website, including text, photographs, graphics, logos, illustrations and other materials, belongs to or is used by THE STORY BOOK with permission and may not be reproduced, copied or used for commercial purposes without our prior written permission.

• We endeavour to ensure that information on our website is accurate and up to date, but details such as event schedules, prices and programme information may change from time to time.

 

8. Third-Party Links & Services

• Our website may contain links to or use services provided by third parties, including payment, ticketing, social media and other service providers.

 

• THE STORY BOOK is not responsible for the content, availability or privacy practices of third-party websites or services.

 

9. Limitation of Liability

THE STORY BOOK will take reasonable steps to conduct our events and programmes safely and professionally. However, to the extent permitted by law, THE STORY BOOK shall not be liable for loss, damage, injury or expense arising from circumstances beyond our reasonable control or from failure to comply with applicable event or programme instructions.

 

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under Malaysian law.

 

10. Privacy

Personal data collected through our website, ticketing, registration and programmes will be handled in accordance with our Privacy Policy and applicable Malaysian personal data protection laws.

 

11. Changes to These Terms

THE STORY BOOK may update these Terms & Conditions from time to time. The latest version will be published on this website together with the updated “Last Updated” date.

 

12. Governing Law

 

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

 

If you have any questions regarding these Terms & Conditions, please contact:

 

The Story World Sdn Bhd

Email: theteam@thestorybook.my